Privacy Notice For Email Enquiries
This notice explains how UK Planning Guide uses email enquiry details for personalised planning guidance and related site-improvement work.
What This Notice Covers
This notice is mainly about guidance requests sent through the structured form and follow-up emails sent to guidance@ukplanningguide.co.uk. It sits alongside the wider site trust material and keeps the enquiry use clear in plain English.
What Happens When You Email
Used to respond
We use the email address and case details you send to read the enquiry, prepare a reply and respond to your request.
Used to improve the site
Anonymised themes, repeated questions and non-identifiable patterns may be used to improve guides, tools, FAQs and site content.
Not used as marketing sign-up
Sending an enquiry does not sign you up to marketing emails.
Your enquiry details are used to respond to your request. Anonymised themes may be used to improve guides, tools, FAQs and site content. Identifiable case details are not published without permission, and sending an enquiry does not sign you up to marketing emails.
Anonymous Themes And Identifiable Details
Identifiable case details are not published as examples without permission. If you want, you may optionally agree that anonymous themes from your enquiry can help improve future guides and FAQs. This is optional and does not affect whether you receive a reply.
How Optional Planning Help Requests Are Used
What is collected
If you choose to request planning help after using the route check, the form may collect your name, email, optional phone number, project type, property type, location, council area, timeframe, restrictions, route-check result and project notes.
Why it is collected
The details are used to receive and store the enquiry, contact you about it and assess whether suitable planning, design or home-improvement help may be available for the project type and location.
Sharing only with consent
Your enquiry details may be shared with a relevant professional only where you have requested help and given the separate sharing consent. A professional match is not guaranteed.
Planning help submissions may be sent to a dedicated enquiry endpoint so the request can be stored and reviewed. Personal details from the enquiry are not sent to Google Analytics or used as analytics event fields.
You can request deletion of enquiry details or ask a privacy question by emailing guidance@ukplanningguide.co.uk. Do not include unnecessary sensitive personal information in a planning help request.
What This Service Is And Is Not
Important: Replies are informational personalised guidance based on the details you provide and publicly available information. They are not formal legal, architectural, surveying or council advice. Site-specific or borderline cases may still need checking with the local authority or a qualified specialist before drawings, applications or contractor spend move ahead.
If you have a privacy question about an enquiry, email guidance@ukplanningguide.co.uk.